Identity Proofing and Verifications

As a MNsure-certified assister, you will likely encounter the need to help consumers to provide some form of proof (verification) before they can proceed to the next step. The areas where verification is frequently required are listed below.

Account Creation

Individual users must complete identity proofing to create an online account.

When creating a METS account a consumer may be required to verify information on their application that cannot be verified through electronic resources. Consumers needing to complete in-person identity verification must go to a deputy registrar’s office that offers manual identity verification services. Locations of these offices are available on LoginMN's support page. Consumers will need to bring a copy of the email they received along with required verification documents specified in the email.

Application Changes and Verifying Eligibility

Verification documents are often required before processing changes to applications. 

When such documents are needed in the METS system, consumers can find guidance by visiting the Identity Verification section in the FAQ on the LoginMN website.

Special Enrollment Period

All SEPs require some kind of proof (verification). Some SEPs allow verifications to be submitted after SEP eligibility has been determined. Other SEPs need “pre-verification.”

Before submitting verifications, assisters should first follow the steps outlined on the Special Enrollment Period page to confirm whether the consumer is eligible for a SEP.

If verification documents are submitted using the SEP upload tool (or SEPUP tool): Assisters will need to wait at least ten minutes and then can contact the ARC/Broker Service line to have verification documents reviewed/approved.

• If verification documents are accepted/approved, the ARC/Broker Service Line will open shopping and enrollment for the consumers special enrollment period while live on the call.
• If the documentation is not accepted/approved, the ARC/Broker Service Line will advise next steps.

If verification documents are mailed in the consumer will be contacted and assisters will receive a secure email with next steps.

MinnesotaCare and Medical Assistance

To obtain or maintain eligibility for a public program, consumers may need to submit verification documents. 

• Assisters and consumers should follow guidance on the notice to see what documents are acceptable proof for the verification requested. MNsure is unable to determine if a document is acceptable over the phone.
• Consumers should submit the requested verification documents to the address of their servicing agency as listed on their verification notice.