As a MNsure-certified assister, you will likely encounter the need to help consumers to provide some form of proof (verification) before they can proceed to the next step.
The areas where verification is frequently required are listed below.
Assister portal users: Verifications cannot be submitted or viewed in the assister portal.
Individual users must complete identity proofing to create a MNsure online account.
See Creating Accounts section for resource links to frequently used forms and guides.
A consumer must submit a valid copy of ONE of the following documents:
If a consumer does not have a document from the above list, they must submit a valid copy of TWO of the following documents:
Note: Identity verification documents issued by non-US government entities may result in a delay of processing as additional time is needed to review them.
Documents that cannot be used to verify a consumer’s identity:
Many times verification documents are required prior to the processing of application changes. If an application change requires verification documents, MNsure will send the consumer a notice which will include a list of acceptable documents.
A consumer may be required to verify information on their application that cannot be verified through electronic resources. The consumer has 90 days to submit the documentation. In most cases, they are already enrolled, but if the documentation is not received they may lose their coverage. The consumer will receive a notice with the heading “Action Required: Documentation Needed."
These types of verification documents can be submitted to MNsure in the following ways:
All SEPs require some kind of proof (verification). Some SEPs allow verifications to be submitted after SEP eligibility has been determined. Other SEPs need “pre-verification.”
Before submitting verifications, assisters should first follow the steps outlined on the Special Enrollment Period page to confirm whether the consumer is eligible for a SEP.
If verification documents are submitted using the new SEP upload tool (or SEPUP tool): Assisters will need to wait at least ten minutes and then can contact the ARC/Broker Service line to have verification documents reviewed/approved.
If verification documents are mailed in the consumer will be contacted and assisters will receive a secure email with next steps.
Guide for Uploading Supporting Documentation
Supporting Documentation Upload Site
Verification Documentation Cover Sheet
To obtain or maintain eligibility for a public program, assisters may need to submit verification documents. These documents should be sent to the consumer's servicing agency.
